Groupon/Promo Policies

1. We are closed on Mondays. You may call but be mindful that we will return your call the next business day as soon as we can.
2. Please leave a clear detailed message and repeat your number twice if possible.
3. We can only reserve 2 Groupons at one time per client/time block.
4. We must have your Groupon coupon at time of visit. We will not be able to render any services without it. In the event you forget the coupon we reserve the right to reschedule and we will not honor the second service due to our blocked time just for you.
5. At the time of your reservation booking we will need you to provide us a valid credit card information for RESERVATION purposes only.
6. 48 hour cancellation is required. Anything after 24 hours will void your coupon. You may allow someone to come in your place but we have to adhere to policy.
7. Your Groupon is valid for time specified in your specific Groupon.
8. The services you are receiving have been provided at an amazing rate, however we are not discounting the quality of your service, therefore gratuity should be based on the actual cost of service please. Unlike many spa's throughout the country, we do not require our clients pay a mandatory rate for gratuity.  However, we do ask you to consider that proper gratuity is any where between 15% -20% of the service and more if you like. Thank you in advance for your generosity.
    
9. Blackout Dates:
   • November 20 - 27, 2010
   • December 18 - 31, 2010
   • January 1 - 8, 2011
   • February 6 - 19, 2011
   • March - No Black Out Dates
   • April  - No Black Out Dates
   • May 1 - 14, 2011
   • June 11 - 18 & 28 - 30, 2011
   • July 1 - 2, 2011
   • August - No Blackout Dates
   • September 1 - 3, 2011
   • October - No Black Out Dates

We hope these tips help make your planning and visit simply great…

The Body Wrap Spalon Policies 

For the enjoyment and consideration of all The Body Wrap Spalon clients we request that the following policies be read and fully understood prior to making an appointment. For any clarification please contact us at 405-843-9727.
 

Appointments

• We suggest at least two days in advance for single services, one week for packages and three weeks for groups and weddings parties.

• All appointments must be secured with a credit card number.

• A $50 deposit must be given at the time of booking for spa services of $150.00 and above.

• Any changes to the appointments (number of people, treatment changes, etc.) must be made 48 hours prior to the treatments.

• Changes "on the spot" will result in charging the originally booked appointments price.

Prices

• Prices for individual services and packages are subject to change without notice.

Gift Cards and Gift Certificates

• Gift Cards and Gift Certificates are void 12 months from date of purchase and are not redeemable for cash.

Cancellations

• A mandatory 24 hour cancellation notice must be given in order to avoid a cancellation charge/booking fee.

• Special promotions and Charity Donations are subjective to a 48 hour cancellation

• All appointments canceled without a 24-48 hour cancellation notice will be charged the full services price. Members and Package clients are subjected to a forfeit of service scheduled when clients NO-SHOWS.

Check In

• Clients must arrive 10 minutes prior to their scheduled appointments.

• We reserve the right to cancel or shorten a service for any client arriving 10 minutes or later to a scheduled appointment.

• For the consideration of other spa guests please refrain from cellular phone usage during your visit.

• For the comfort of other clients, please do not bring children under 12 years old to the Spa.

Spa Hours

• Tuesday- Friday
  10:00 AM to 6:00 PM

• Saturday
  9:00 AM to 3:00 PM

• Sunday-Monday
  Closed

Health and Pregnancy Considerations

• If you have high blood pressure, allergies or any other physical ailments or disabilities, or if you are pregnant, please make sure to notify our Staff when making the appointment and before your treatment.

• Should you experience any discomfort during your treatment, please alert your therapist immediately.

• We suggest all expectant mothers to check with their doctors prior to getting in our spa.

Valuables

• We suggest that you please leave your valuables at home. Many of our treatments require removal of jewelry, and we regret that we cannot be responsible for loss or damage to personal articles including clothing and accessories, or for misplaced items.

Payments

• We accept cash and most major credit cards only. We do not accept personal checks.

Gratuities

• Gratuities are not included in our prices, but greatly appreciated by our staff. The standard gratuity is 15% to 20% of the cost of services provided. In the event of tipping the technician please consider a cash tip. Credit Card tips are subjected to a $1.00 Fee + tip amount.

Refund Policy:

• No refunds on gift cards or prepaid services

Membership Programs:

• Spalon membership program is a 6 month program with an auto renewal at the end of the 6 months. A written request is required thirty days prior to the next billing. A cancellation within the 6 month program is subjected to a $100 cancellation fee along with a thirty day cancellation notice. Spalon member will incur additional charges for NSF, charge-back fees, etc. associated when funds are not available. 

Packages:

• All packages are set to a 3 month expiration.